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Medical Front Desk Representative ACWORTH

Psychiatry and wellness of Georgia llc

Medical Front Desk Representative

Full Time • ACWORTH
Benefits:
  • 401(k)
  • 401(k) matching
  • Paid time off
Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA

Location: Acworth, GA (In-Person)
Job Type: Full-Time
Schedule: Monday–Friday (hours to be discussed)
Compensation: Competitive, based on experience

Position Summary

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.

Key Responsibilities

  • Greet patients, check in/out, and maintain a welcoming front office environment

  • Schedule appointments, manage calendars, and confirm visits

  • Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)

  • Collect copays/self-pay payments and provide receipts

  • Maintain accurate patient demographics, documentation, and forms in the EHR/PM system

  • Communicate with insurance companies and assist with resolving coverage and claim-related issues

  • Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information

  • Follow HIPAA compliance standards and protect PHI at all times

Required Qualifications

  • 2+ years of medical front desk / patient access experience

  • Hands-on experience with insurance verification

  • Strong understanding of HIPAA and PHI privacy rules

  • Familiarity with medical coding basics (CPT/ICD-10 terminology)

  • Strong communication and customer service skills

  • Reliable, detail-oriented, and able to multitask

  • Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)

Preferred Qualifications

  • Behavioral health / mental health clinic experience

  • Prior authorization and claim follow-up experience

  • Payment processing experience (copays/self-pay, refunds)

  • Bilingual a plus

Compensation: $16.50 - $19.00 per hour




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